Important notice on SMS service upgrade and maintenance and account security – Help center

Dear users:
Due to the system upgrade and maintenance of the basic communication service provider, users in some areas may experience delays or failures in receiving SMS verification codes. To ensure that your account operations are not affected, we have taken the following measures:

1. Backup channel protection
To ensure your user experience，Alternative SMS service providers have been enabled for diversion support, and important business scenarios (login verification, payment confirmation, password modification) will be prioritized. [Chicaitong] is the prefix of the alternative SMS service provider.

2. Email verification upgrade
It is recommended that you log in to the account center immediately to complete the email binding:

Web: Personal Settings > Account Security> Email Verification
APP: My > Security Center > Bind Email

After binding, you can enjoy double verification protection and get real-time email reminder service for account changes.

3. Risk prevention and control tips
Recently, it has been discovered that criminals have used the intermittent period of communication services to carry out phishing attacks. Please note:

Be wary of "account abnormality" notifications sent by unofficial channels
Do not click on verification links from unknown sources
Password changes must be completed through the platform's official website

You can get help through online customer service (floating window in the lower right corner of the web version of the platform & App-side help center), Telegram official customer service or service@BiFinance.com email. We apologize for the inconvenience caused to you and thank you for your understanding and support of the platform's security upgrade work.

BiFinance Team
April 1, 2025

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